Many Little Bug Snaps products are created especially for you using your own photos, designs or selections. Because personalised products cannot generally be resold, we don't offer returns, exchanges or refunds simply for change of mind.

Please take a moment to check your photos, positioning, spelling, quantities and order details carefully before completing your purchase.

For products where you position or crop your own photo using our online preview, the finished product will be created using the image positioning you approve when ordering.

Please check your preview carefully, particularly around faces and important details, before submitting your order.

If you're unsure whether a photo is suitable, you're always welcome to contact us before ordering.

We want you to love your Little Bug Snaps order.

If your item arrives damaged, faulty, incorrect or there is another problem with your order, please contact us as soon as possible with:
- your name and order number
- a brief description of the problem
- clear photographs showing the issue

We'll review the problem and work with you to find an appropriate solution.
Depending on the circumstances, this may include a repair, replacement, refund or another remedy in accordance with the Australian Consumer Law. For a major problem with goods, Australian consumers can choose a refund or replacement; remedies for minor problems operate differently.